Welcome to the official blog for the WordPress Support team.
Need help with a WordPress issue? You can find help with your WordPress problem by posting in the support forums or asking on the #wordpress IRC channel.
Want to get involved?
Answering a question in the support forums or on IRC is one of the easiest ways to get started. Everyone knows the answer to something!
We have a detailed handbook to help contributors learn how to work with the forums and IRC.
Weekly Meetings
As well as discussing support issues here on the blog, we use Slack for group communication.
Our weekly meeting is held every Thursday 17:00 UTC, with the first meeting of the month being office hours, and the next will be at Thursday, 17:00 UTC(your time zone) in #forums on SlackSlackSlack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/..
The nomination timeline has been extended till November 11th to allow for more interested to put their name, or the name of someone they think would be a great fit.
As my 5th anniversary as team representative nears (we have not been good about the whole “changing frequently” aspect of team representatives, although we also haven’t had a demand for it either), it does appear that time is upon us, prompted by a reminder for all teams to do their rotations.
So that means we’ll be looking towards our new team representative, and who that might be, put your hat in the box (or something along those lines), if you’d like to be the new representative for the support team.
Nominations will remain open until November 11th 2021 (do not be bothered by timezones, if it isn’t November 11th in your timezone, you’ve still got time!)
It is not restricted to only those who are moderators, administrators, or use the global forums, representatives could be from any part of our community. It is beneficial if it’s someone with some experience within the support team, but we also have a lot of international sites with support volunteers to look to as well.
What is a team representative
A Team RepTeam RepA Team Rep is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts. is a person who represents the Make WordPress team to the rest of the project, make sure issues are raised and addressed as needed, and coordinates cross-team efforts.
WordPress.orgWordPress.orgThe community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ definition of a team representative
For the support team, this primarily means you’ll be attending meetings in relevant teams, for example the documentation team, for recurring issues that could be documented in HelpHub or DevHub, and in coreCoreCore is the set of software required to run WordPress. The Core Development Team builds WordPress. dev-chats to cover recurring issues raised after new releases, or potential issues discovered by thew team prior to a release.
The team representative on the support team also holds a tie-breaker vote in cases where decisions are made, to help move things along.
You will also be posting the agendas for upcoming team meetings, and summary posts after the meetings to properly relay any information that may be important for everyone to know.
You will also be providing quarterly updates on the team progression for the whole project to get an idea of what is moving within the support team.
Please note that being a team representative does come with a time commitment, you can expect to spend at least 2-3 hours a week on various tasks, including holding the weekly team meetings.
Questions and nominations
If you have questions, or nominations for the roles, feel free to put either or, in the comments below, happy nominating y’all!
