Matt Cromwell
@webdevmattcrom on WordPress.org, @Matt Cromwell on Slack
- Member Since: May 18th, 2013
- Location: San Diego, CA
- Website: mattcromwell.com
- Job Title: Head of Support and Community Outreach
- Employer: WordImpress
Bio
WordPress Origin Story
Contribution History
Matt Cromwell’s badges:- Core Contributor Core Contributor
- Documentation Contributor Documentation Contributor
- Meta Contributor Meta Contributor
- Support Contributor Support Contributor
- Translation Contributor Translation Contributor
- WordCamp Speaker WordCamp Speaker
- Plugin Developer Plugin Developer
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Posted a reply to Modal Not Working, on the site WordPress.org Forums:
Hi there, When I view your page and open Chrome Inspector, I notice many javascript…2 days ago
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Posted a reply to Give form not on own page, on the site WordPress.org Forums:
Hi there, What happens exactly when you try to insert your GiveWP form on an…2 days ago
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Posted a reply to All Stripe transacctions are abandoned, on the site WordPress.org Forums:
Hi there, Stripe requires that you setup "webhooks" in your Stripe account in order for…2 days ago
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Posted a reply to Donor Wall with Donors from multiple forms, on the site WordPress.org Forums:
Ack! That's what I get for reading too quickly. Yes, that would be an excellent…3 days ago
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Posted a reply to Unable to enter first name, on the site WordPress.org Forums:
Hi there, I think this is actually more about how the form is embedded into…3 days ago
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Posted a reply to Currency, on the site WordPress.org Forums:
You can set your global currency at "Donations > Settings > General (tab) > Currency…3 days ago
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Posted a reply to Error after submitting donation, on the site WordPress.org Forums:
Hi there, That is a question about one of our premium add-ons. The moderators of…3 days ago
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Posted a reply to Can’t update Givepw forms, on the site WordPress.org Forums:
That's highly unusual, we have no other reports of anything like that. Perhaps it's an…3 days ago
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Posted a reply to Donor Wall with Donors from multiple forms, on the site WordPress.org Forums:
It should work like this: [give_donor_wall ids="6402,6539"] Notice the "s" making "id" plural. You can…3 days ago
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Posted a reply to There is no button to rollback, on the site WordPress.org Forums:
This typically happens only under the following circumstances: The plugin is not hosted on .org…4 days ago
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Posted a reply to All Forms page – rename, on the site WordPress.org Forums:
HI @chrisburgessca -- similarly to Sam, I noticed that "All Forms" is NOT the title…7 days ago
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Posted a reply to Paypal Error, on the site WordPress.org Forums:
1. Have you tried setting the "PayPal Transaction Type" to "Donation"? 2. Have you tried…2 weeks ago
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Posted a reply to Paypal Error, on the site WordPress.org Forums:
Can you provide a screenshot of your PayPal settings in your GiveWP payment gateway settings…2 weeks ago
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Posted a reply to Paypal Error, on the site WordPress.org Forums:
HI there, When I've seen an issue like this in the past, it's typically because…2 weeks ago
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Posted a reply to Super helpful support team!, on the site WordPress.org Forums:
Wow! Great to hear, thanks so much for your kind review. We highly recommend YOU!2 weeks ago
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Posted a reply to WP GIVE DONATION No notification for agree termsc, on the site WordPress.org Forums:
Just following up to see if this resolved your issue or if we can be…2 weeks ago
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Posted a reply to How to select stripe sub account from main account in this plugin, on the site WordPress.org Forums:
Just following up to see if this resolved your issue or if we can be…2 weeks ago
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Posted a reply to WordPress 5.2 error advice, on the site WordPress.org Forums:
Just following up to see if this resolved your issue or if we can be…2 weeks ago
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Posted a reply to SEO Plugin Error in GIVE ADMIN???, on the site WordPress.org Forums:
HI there, I've seen that error in the past but only when either Yoast or…2 weeks ago
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Posted a reply to Whitespace Gap between Title and Donations, on the site WordPress.org Forums:
Hi there, When I've seen issues like that in the past, it's usually the result…2 weeks ago
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Posted a reply to Paytm Not working, on the site WordPress.org Forums:
Hi there, This is a question about one of our paid add-ons. The moderators of…2 weeks ago
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Posted a reply to paypal pro we need credit card payment without login into paypal, on the site WordPress.org Forums:
Hi there, I can point you to a couple options: 1. GiveWP comes with PayPal…2 weeks ago
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Posted a reply to Failure to load success page, on the site WordPress.org Forums:
@sjakko -- you misunderstand. W3TC had a bug that rendered our donation confirmation pages broken.…3 weeks ago
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Posted a reply to Where is the old plugins folder?, on the site WordPress.org Forums:
We don't create an "old plugins" folder at all. WP Rollback simply rolls the plugin…3 weeks ago
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Posted a reply to Application fee, not Stripe, on the site WordPress.org Forums:
Hi @danichi I'm Head of Support at GiveWP. Let me help clarify this for you.…4 weeks ago
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Posted a reply to Some spam gets though the GiveWP stripe and goes Pending in my donor list, on the site WordPress.org Forums:
Hi @@alexandergull -- our mutual user is reaching out about this again. Can I help…1 month ago
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Posted a reply to Error: The Stripe Gateway returned an error while processing the donation., on the site WordPress.org Forums:
My next guess then is an issue with your Stripe account. Is it an older…1 month ago
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Posted a reply to Donation Form Only Appears When Logged In, on the site WordPress.org Forums:
Thanks for the info @thirstyjon -- and glad to hear you're a customer now as…1 month ago
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Posted a reply to Error: The Stripe Gateway returned an error while processing the donation., on the site WordPress.org Forums:
HI Dan, That's an odd error, are you testing this locally or is this on…1 month ago
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Posted a reply to Completed donations still show pending or abandoned in Donations list, on the site WordPress.org Forums:
HI @sellernine -- this doc explains how you need to setup your webhook: https://givewp.com/documentation/core/payment-gateways/stripe-free/ Do…1 month ago
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Posted a reply to Amount range for multi-level, on the site WordPress.org Forums:
Not really. The way I'd suggest doing that though is to just use a simple…1 month ago
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Posted a reply to Better off using a donation platform…, on the site WordPress.org Forums:
HI @dig311dug -- it sounds like you had some trouble with some issues. But I…1 month ago
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Posted a reply to Crash with give_get_current_setting_page not included, on the site WordPress.org Forums:
Hi there, This sounds like a plugin conflict. I'd suggest doing some plugin troubleshooting with…1 month ago
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Posted a reply to Donation Form Only Appears When Logged In, on the site WordPress.org Forums:
Hi there, Thanks for doing the additional testing and providing those details. Here's a couple…1 month ago
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Posted a reply to One form, multiple donations, on the site WordPress.org Forums:
Hi Julie, We still don't offer that kind of system out of the box. Some…1 month ago
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Posted a reply to Excellent plugin, excellent support, on the site WordPress.org Forums:
Thanks for your vote of confidence and recommendation. We appreciate it! Regarding your feedback, we…2 months ago
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Posted a reply to Good product but terrible customer support, on the site WordPress.org Forums:
Just following up again here, because I've emailed directly, we've since seen support requests from…2 months ago
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Posted a reply to Premium Stripe and Recurring not working, on the site WordPress.org Forums:
We've responpded to all tickets, can you check your spam? Can you provide me with…2 months ago
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Posted a reply to Premium Stripe and Recurring not working, on the site WordPress.org Forums:
Hi there, This question is regarding our paid add-ons. The moderators of this forum require…2 months ago
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Posted a reply to Give Shortcode Not Working, on the site WordPress.org Forums:
HI there, That workaround you mention is not about our plugin -- it's not something…2 months ago
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Posted a reply to Good product but terrible customer support, on the site WordPress.org Forums:
HI James, I'm Head of Support, we've emailed quite a bit over the years. I…2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
Awesome, great to hear! I do hope I'll join you for some Turkish food one…2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
Hi there, Let me clarify a few things first: 1. I never suggested getting outside…2 months ago
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Posted a reply to Frustrating…, on the site WordPress.org Forums:
I'm sorry to hear that. I and Ben Meredith both were providing guidance on your…2 months ago
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Committed [2145889] to Plugins Trac:
Correct the stable tag on trunk/readme.txt and tags/2.5.4/readme.txt2 months ago
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Posted a reply to User role, on the site WordPress.org Forums:
Hi there, That's an interesting use-case and scenario. Technically that is of course totally possible…2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
That is a great doc that is helpful overall. We actually have a lot of…2 months ago
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Posted a reply to Completed donations still show pending or abandoned in Donations list, on the site WordPress.org Forums:
HI there, please see our Stripe Free docs here. You'll need to setup your webhooks…2 months ago
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Posted a reply to Stripe, on the site WordPress.org Forums:
Yes. See our announcement about that here including important details about how it works. Thanks!2 months ago
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Posted a reply to plugin setting save problem, on the site WordPress.org Forums:
Perhaps you have some security settings at the server level that are preventing your WordPress…2 months ago
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