WordPress.org

Posted a reply to Dara: Issues with Jetpack and featured images, on the site WordPress.org Forums:
Hi - You'll want to contact EDD directly to find out if they're aware of…

2 days ago

Posted a reply to Enabling Comments results in mixed content error, on the site WordPress.org Forums:
Hi - Thanks for getting in touch. Which version of Jetpack do you have installed?…

2 days ago

Posted a reply to Do the star rating show up on Google?, on the site WordPress.org Forums:
Hi - Thanks for writing to us. Let us know which site you're working on…

2 days ago

Posted a reply to JetPack Causing a Post List Display issue, on the site WordPress.org Forums:
I would contact Smartcrawl directly and see if they know about the issue. You can…

4 days ago

Posted a reply to Make infinite_scroll_query_args work with a custom field, on the site WordPress.org Forums:
Howdy - This is beyond the scope of support we can provide here. This type…

4 days ago

Posted a reply to Featured images partly covered by banner on frontpage, on the site WordPress.org Forums:
Hi I've replied to the other request at https://wordpress.org/support/topic/featured-image-broken-on-mobile/ If this is the same issue…

4 days ago

Posted a reply to Featured image distorted on mobile (phone + tablet), on the site WordPress.org Forums:
Hi - Please take a screen shot of what you're seeing. Let us know which…

4 days ago

Posted a reply to Lodestar reduce header height on some pages, on the site WordPress.org Forums:
Hi - The URL in the browser bar changes when you navigate to a different…

4 days ago

Posted a reply to Timezone different from my site, on the site WordPress.org Forums:
Hi - What's the site URL? Please share it here to reach us with that…

6 days ago

Posted a reply to Can’t reconnect / not possible to contact support, on the site WordPress.org Forums:
Hi Thomas - What is the site URL? Please share it here or privately through…

6 days ago

Posted a reply to Get rid of underline of links, on the site WordPress.org Forums:
Hi - Is it the underline beneath listed courtyard house on Rochusmarkt was converted that…

2 months ago

Posted a reply to My stats and subscribers lost after server migration, on the site WordPress.org Forums:
Hi - I don't think your stats and followers are lost. When I put nyagain.com…

2 months ago

Posted a reply to Dyad 2 – Posts not updating on homepage, on the site WordPress.org Forums:
Hi - Can you share the title of a post that's missing from the front…

2 months ago

Posted a reply to Can’t login only if deactivate jetpack, on the site WordPress.org Forums:
We respond to emails in the same order that they come in to us. That…

2 months ago

Posted a reply to BUG 8.1.1, on the site WordPress.org Forums:
craigknoydart - Which version of Jetpack do you have installed on the site? What is…

2 months ago

Posted a reply to “Acivate jetpack” email non-functional, on the site WordPress.org Forums:
Hi there - Sure thing, I am glad to take a closer look at that.…

2 months ago

Posted a reply to MailChimp pop-up form connection, on the site WordPress.org Forums:
The site is not connected. When I go to https://jetpack.com/support/debug/ and put in sugidama.co.uk and…

2 months ago

Posted a reply to Translucent grey background, on the site WordPress.org Forums:
Hi - I can't see the site URL in that screen shot. Please provide the…

2 months ago

Posted a reply to Having recent publicize issues with Facebook and Twitter, on the site WordPress.org Forums:
Let us know once you've removed and reinstalled Jetpack so we can take another look…

2 months ago

Posted a reply to Fix Portfolio Image Worping, on the site WordPress.org Forums:
To be clear, is the issue now resolved? Strangely it it worked for 12 hours…

2 months ago

Posted a reply to BUG 8.1.1, on the site WordPress.org Forums:
Awesome :) Thanks for letting us know y'all!

2 months ago

Posted a reply to Having recent publicize issues with Facebook and Twitter, on the site WordPress.org Forums:
Your stats aren't going to be affected as you've expressed concern over. It's always a…

2 months ago

Posted a reply to Can’t login only if deactivate jetpack, on the site WordPress.org Forums:
Howdy - Please send a note through our contact form so we can perform more…

2 months ago

Posted a reply to Translucent grey background, on the site WordPress.org Forums:
Right. You need Jetpack enabled before you can make that change.

2 months ago

Posted a reply to Getting rid of Thousands of false subscriptions, on the site WordPress.org Forums:
Please try opening a new support ticket with us: https://jetpack.com/contact-support/?rel=support

2 months ago

Posted a reply to When activated, I can’t customize theme, on the site WordPress.org Forums:
Thanks for letting us know that you have this sorted :)

2 months ago

Posted a reply to MailChimp pop-up form connection, on the site WordPress.org Forums:
Howdy - sugidama.co.uk is not actively connected to Jetpack. Please reestablish that connection and then…

2 months ago

Posted a reply to Jetpack stopping login, on the site WordPress.org Forums:
Hi - What's the domain involved? If you'd prefer to share that privately use: https://jetpack.com/contact-support/?rel=support

2 months ago

Posted a reply to Flagged for potential security violations., on the site WordPress.org Forums:
Hi Peter - Looking at your site in the debugging tool it passes all tests…

2 months ago

Posted a reply to Issue With CDN : Website loading without theme, on the site WordPress.org Forums:
Hi - We can take a closer look at what's going on. First you'll need…

2 months ago

Posted a reply to Desktop view for rebalance theme has left hand column blank, on the site WordPress.org Forums:
Could you take a screen shot of how you see the site on desktop view?…

2 months ago

Posted a reply to Lightbox not working with Jetpack image CDN, on the site WordPress.org Forums:
Howdy - I'd love to look at the site in question. What's the URL? If…

2 months ago

Posted a reply to Mail Chimp Widget – Pop Up Not Closing, on the site WordPress.org Forums:
Great news! Thanks for letting us know you had it sorted and for posting the…

2 months ago

Posted a reply to Site Health Status, jetpack_sync_cron, failed to run., on the site WordPress.org Forums:
Sure thing. Can you see the test details on https://jetpack.com/support/debug/?url=https://gilliantravis.co.uk/ ?

2 months ago

Posted a reply to Suppress white space after removing title in Edin theme, on the site WordPress.org Forums:
No problem :) Be sure to reach out with future questions.

2 months ago

Posted a reply to Mail Chimp Widget – Pop Up Not Closing, on the site WordPress.org Forums:
Howdy - Looking at the site in Chrome and Safari I am unable to dismiss…

2 months ago

Posted a reply to 8.1.1. doesnt work, on the site WordPress.org Forums:
Hi - Which site is this happening on? Please share the URL. If you'd prefer…

2 months ago

Posted a reply to Jetpack blog stats not showing, on the site WordPress.org Forums:
Hi - Can you try it again from a different internet connection? That's an easy…

2 months ago

Posted a reply to BUG 8.1.1, on the site WordPress.org Forums:
Thank you! Our team will respond as soon as possible.

2 months ago

Posted a reply to Change font in menu, on the site WordPress.org Forums:
You're very welcome. Write back if you need further help with this.

2 months ago

Posted a reply to Site Health Status, jetpack_sync_cron, failed to run., on the site WordPress.org Forums:
Are these continuing after you disconnected, removed, and reinstalled the Jetpack plugin as the host…

2 months ago

Posted a reply to Blog Stats Widget not work, on the site WordPress.org Forums:
Were you able to also figure out how to clear the site cache after installing…

2 months ago

Posted a reply to Unable to insert blog., on the site WordPress.org Forums:
Thanks Marco - Try removing the plugin manually through FTP access. Create a back up…

2 months ago

Posted a reply to Fix Portfolio Image Worping, on the site WordPress.org Forums:
Thanks for that screen shot. Now I understand what you are seeing on the site.…

2 months ago

Posted a reply to Change font in menu, on the site WordPress.org Forums:
Hi Marta - Do you want to change the styling of the current font (size,…

2 months ago

Posted a reply to Jetpack Lazyload function, on the site WordPress.org Forums:
Hi - That type of customization is beyond the support that we can provide. We…

2 months ago

Posted a reply to Fix Portfolio Image Worping, on the site WordPress.org Forums:
Hi - Do the images display in the same warped style when you view the…

2 months ago

Posted a reply to It says “there’s a fatal error on my site” after upgrade to Jetpack 8.1, on the site WordPress.org Forums:
Hi - I'll be glad to take a closer look. What is the site URL?…

2 months ago

Posted a reply to Site Health Status, jetpack_sync_cron, failed to run., on the site WordPress.org Forums:
Hi - I'm actually seeing a different error when I check the site in our…

2 months ago

Posted a reply to Related Posts Slowing Site, on the site WordPress.org Forums:
To clarify, is it a 5 to 6 second delay or a fraction of one…

2 months ago