New recommendations for event organizers in light of COVID-19

I’m sure that WordPress community organizers all over the world are keeping a watchful eye on the news related to COVID-19. Many organizers have received questions and recommendations from their communities about whether to continue meeting in person, in the absence of direct instructions from the public health authorities in their towns or countries. 

We are a team of people dedicated to bringing people together, and our community events are a labor (much labor!) of love. WordPress community organizers have carved out time from their busy schedules, sacrificed time with family/friends or that would have been dedicated to other causes, and taken on very challenging work (we make it look easy, but it’s not!) in order to plan community events. Naturally, we approach the topic of postponing or cancelling our events with deep reluctance and sadness. 

That said, one of our fundamental priorities must be to preserve the health and well-being of our attendees and communities. Making decisions that support the effort to “flatten the curve” — slowing the rate of infection so that health care systems are not overwhelmed — is both responsible and prudent. 

In cities or countries where the public health officials have restricted public gatherings, I trust that organizers will follow the advice of authorities. For organizers with events planned in cities or states that have not yet made public health recommendations, the decision is much more difficult. We have not trained organizers to assess risks like these, because our program has never had to adapt to a global epidemic of this scale. To support organizers in this difficult decision, here is the recommendation:

If you are planning an event scheduled between now and June 1, and there is any evidence of community transmission of COVID-19 in your area, we strongly recommend that you postpone the event until later in the year or 2021 and/or adapt to an online event.

Please review this handbook page for recommendations on postponement vs cancellation of a WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more., and procedures for both. This recommendation stands for both meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. events and WordCamps.

If your community has not yet seen evidence of community transmission of COVID-19, please take extra precautions with attendee health:

  • Discuss event details with local health officials and prepare to implement an emergency contingency plan based on their specific guidance.
  • Share and provide COVID-19 updates on your WordCamp site, and promote preventive health messages to your attendees and volunteers, such as:
    • Stay home when you are sick, except to get medical care.
    • Cover your coughs and sneezes with a tissue or sleeve, then put the tissue a the garbage bin.
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • Avoid touching your eyes, nose, and mouth with unwashed hands. Clean frequently touched surfaces and objects daily.
    • Recommend that attendees minimize close contact (e.g., recommending no handshaking or hugging)
  • Encourage participants who are experiencing any symptoms consistent with COVID-19 to refrain from attending the conference. 
  • Make sure that every attendee has registered via purchasing the ticket or marking their attendance in meetup.com so that if someone gets sick, it will be easier for public health authorities to identify those at risk of infection.
  • Create refund policies or remote participation capability (such as arranging to live stream the event, if possible) that permit participants the flexibility to stay home when they are sick, need to care for sick household members, or are at high risk for complications from COVID-19.

It’s possible we will extend this recommendation past June, depending on what happens in April and May. Please expect updates on a monthly basis, if not more frequently.  

Support and training for online event planning is in the works. Next week I hope we can publish a handbook page with advice for temporarily adapting monthly meetup events so they can be held online, and the infrastructure and documentation to support organizers interested in holding WordCamps online are targeted for publication by the end of March.

I recognize that this is a terribly difficult time for many, and community deputies are available to help. Please email support@wordcamp.org with any questions or concerns, or share your concerns in a comment on this post.

Tuesday Trainings: a new series!

I’m excited to announce a new series of posts beginning here on the Community P2P2 P2 or O2 is the term people use to refer to the Make WordPress blog. It can be found at https://make.wordpress.org/. next week. I’m calling them Tuesday Trainings.

What are Tuesday Trainings all about?

It’s a series of content created by WordPress Community deputies and volunteers to share knowledge and help to train organizers and interested community members in a variety of skills while also adding additional training documentation to our handbooks.

The content will come in a variety of formats including blog posts, recorded presentations, discussions, and workshops. Each week on Tuesday we I’ll highlight a different topic right here with the #tuesdaytrainings tag.

Here are just few of the upcoming trainings topics:
* Best practices for communicating online
* Events that can be run online to keep your community connected
* Different (and valid) types of team leadership
* How to handle transitions in community leadership
* WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. Budgets
* Giving and receiving feedback
* WordCamp Mentorship best practices
* Conflict de-escalation
* Handling/taking CoC reports

The list goes on and on and on some more.

What now?

If you’re interested in learning from these trainings, follow along here for the trainings and announcements about the trainings. If you’d like to contribute your knowledge for a Tuesday Training comment below or email me at support@wordcamp.org

Cheers to learning!

X-post: WCEU Online 2020 Contributor Day: Submit your introduction videos, office hours times and introductory session needs this week

X-post from +make.wordpress.org/updates: WCEU Online 2020 Contributor Day: Submit your introduction videos, office hours times and introductory session needs this week

Financial update on WordPress community programs

Because so many WordCamps have been cancelled or moved online due to the global pandemic, it seems smart to share some information about the financial position of WordPress Community Support PBC (WPCS). (WPCS is the wholly-owned subsidiary of WordPress Foundation that serves as the fiscal entity for official WordPress events like WordCamps and meetups.)

The following people collaborated on this update and these projections: @kcristiano, @andreamiddleton, @courtneypk, and @harmonyromo

WPCS has two sources of income: ticket sales and event sponsorship. In the event sponsorship categoryCategory The 'category' taxonomy lets you group posts / content together that share a common bond. Categories are pre-defined and broad ranging., there are two types: local sponsorship income, which originates with local organizers on a per-WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. basis, and global community sponsorship, which is managed by Global Community Team deputies. 

Here’s where to find the financial statements for WordPress Foundation and WPCS for previous years, for your reference. 

Summary:  WPCS entered this crisis with just over 2 million cash (USD)  on hand.  It’s expected that we will burn through 1.9 million of that in 2020, between event refunds, cancellation costs, and expenses related to online event production. The details are as follows:

Ticket sales: Of the total $242,000 received in revenue related to ticket sales for 2020 WordCamps, approximately $160,000 has been refunded.

Local sponsorship: $1,350,000 has been collected for 2020 WordCamps from local sponsors, and approximately $611,000 has been refunded to date. WPCS has issued sponsorship refunds for those WordCamps that have been cancelled or that have been postponed until 2021. More refunds are expected to be issued in the coming weeks, related to WordCamp Europe.

Global sponsorship: We also have received $642,500 this year in sponsorship income from WordPress Global Community Sponsors.  Because we have only had a handful of in-person events this year and expect a majority of WordCamps to be held online for 2020, deputies are actively discussing how to move forward with the Global Community sponsors. 

Sunken costs: In addition, deputies are reviewing the signed agreements for all the WordCamps that were cancelled and are working with vendors to reclaim prepaid expenses totaling approximately $164,000. We are attempting to recover as much of that as possible, by asking vendors to hold the deposit until the date the WordCamp reschedules. This will not always be possible due to contracts in place, so some of this will be a loss.

Expenses: We have an estimated $200,000 in remaining fixed expenses that must be paid in 2020, for meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. fees, insurance, and other general expenses. In addition, $440,000 has been budgeted to cover production and captioning services for an estimated 20 online WordCamps, to facilitate our community organizers moving events online. 

For the organization’s largest conferences (WordCamp US & WordCamp Europe), WPCS will need to cover any net costs related to cancelling the in-person components and converting to online conferences. 

If WordCamps are able to cover some costs through fundraising (which is still under discussion), this would alleviate some of the pressure on the organization from a cash flow perspective. However, there is no guarantee that online event sponsorship will be a reliable source of income for this program in 2020 or beyond, which means the online event production budget should be treated as a cost that may not be recovered. 

Where does this put us?  

The WordPress community program is very fortunate, as this will not bankrupt us. WPCS entered this crisis with just over 2 million cash on hand. This may seem like a great deal of money, but once refunds and expenses related to those WordCamps at the beginning of the year, the online WordCamps, and general overhead are paid, it leaves little wiggle room for unexpected expenses. Total cash on hand at year end could be as low as $100,000, so being mindful of spending will be crucial. 

In the unknown column at this point are:

  1. How much of the prepaid money to vendors will we get back?
  2. How much, if any, will we need to refund Global Sponsors in 2020?

All that said, there is no way to avoid that this program will burn through substantial amounts of cash due to COVID-19.  

What does this mean to all of us, now and for the future?

WPCS and organizers need to continue asking the questions “Is this expense a wise use of funds? Will spending this money benefit WordPress event attendees and the broader community?”

Your Thoughts?

If you have any comments or questions about the data in this post, or thoughts on the possibility of WordCamps covering most of their respective expenses, please comment below! 

Weekly Updates

Hello to all our Deputies, WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. organizers, MeetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. wranglers, and WordPress Community builders! You were probably hard at work this weekend. Tell us what you got accomplished in our #weekly-update!

Have you run into a roadblock with the stuff you’re working on? Head over to #community-events or #community-team in SlackSlack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/. and ask for help!

Call for Participants: Diverse Speaker Workshops and Coaching in May & June

The Diverse Speaker Training group (#WPDiversity) is holding workshops and group coaching sessions to support diverse voices to share knowledge and stories at virtual WordPress meetups and WordCamps.

Workshop 1 of 3: Who am I to be speaking? & Finding a topic that people would love to hear

– We will dispel some myths about being a speaker and answer your questions about speaking. Together we will work on overcoming the thought, “But I’m not an expert in anything”.

– Via hands-on exercises and small group discussions, we will help you come up with topics and show you how to choose one. Everyone has something they can talk about – let’s find yours.

– No prerequisite

Tuesday, May 19 @ 5-6pm UTC (10-11am PT)
Tuesday, June 9 @ 5-6pm UTC (10-11am PT)

Workshop 2 of 3: Creating a great pitch

– Together we will write a meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. description or WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. pitch for your talk. This also doubles as helping you start to write your talk!

– Prerequisite: Please come with an idea for a talk. If you don’t have one, then please make sure you attend Tuesday!

Wednesday, May 20 @ 5-6pm UTC (10-11am PT)
Wednesday, June 10 @ 5-6pm UTC (10-11am PT)

Workshop 3 of 3: Online stage presence

– We will give you tips for public speaking and being on camera. We will be making the improvements together in the call.

– No prerequisite

Thursday, May 21 @ 5-6pm UTC (10-11am PT)
Thursday, June 11 @ 5-6pm UTC (10-11am PT)

You are encouraged to attend all 3 workshops in a week, but you are also welcome to attend only the sessions you wish.

The following week, we’ll have group coaching both for workshop attendees to get additional support on the material as well as open to those who haven’t taken a workshop.

Group Coaching on Zoom: Q&A and Get Feedback

People from marginalized or underrepresented groups can get help on anything related to public speaking at WordPress events, such as:

– feedback on your title and pitch
– feedback on your slides
– practising your public speaking
– feedback on improving your public speaking
– feedback on organizing your talk structure
– answering Q&A questions you are worried people will ask
– etc.

Tuesday, May 26 @ 7-8pm UTC (12-1pm PT)
Thursday, May 28 @ 4-5pm UTC (9-10am PT)
Tuesday, June 16 @ 4-5pm UTC (9-10am PT)
Thursday, June 18 @ 7-8pm UTC (12-1pm PT)

You are also welcome to attend to just watch and learn from others getting coaching.

Please note! These offerings are intended to train speakers who are members of a marginalized or underrepresented group in terms of gender, race, class, sexuality, ability, age, etc.

If this is you, please RSVP: https://forms.gle/MsYRBzQ3oVerEQaD7

Everyone, please help us spread the word!

P.S. Others who like to attend these sessions because you want to learn how to be good allies, please note that this is a closed workshop for members of marginalized or underrepresented groups only. Diversity, Equity, and Inclusion material is not covered in these workshops. If there is enough interest, we could hold a different workshop for you in the future.

We do have a couple of resources available for you: Building A Diverse Speaker Roster and Inclusive and Welcoming Events.

Update: Kim Parsell Memorial Scholarship for WordCamp US 2020

The WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. US organizing team has recently made the difficult decision to move WCUS 2020 online due to the COVID-19 pandemic. Because the Kim Parsell Memorial Scholarship is intended to provide travel assistance to a woman-identifying contributor with financial need who has never attended WordCamp US before, we will not be issuing the scholarship this year. When it is safe to meet in person, we will resume the scholarship once again for future, in person, WordCamp US events.

Request for Feedback: Which email newsletter service should we use?

One of the ways the Community Team connects with organizers around the world is through email newsletters, which are currently sent through Meetup.com. However, Meetup.com has been an unreliable platform for sending newsletters with several pain-points like non-delivery of emails, lack of formatting options, and other issues. Based on the feedback received from this post, the Community Team has decided to move away from Meetup.com and to choose another service for sending email newsletters to organizers and community members. Our next challenge is to find a reliable email newsletter service, that includes the features we need, instead of relying on Meetup.com for sending our newsletters.

List of features we are looking for

Required Features

  • Importing: We will need to import all Meetup.com users into the new email service seamlessly.
  • User management and user groups/segmenting: The email service we choose should allow us to manage user profiles seamlessly, allow us to add or remove users, and move users into groups.
  • Create email types: We should be able to create different types of emails. Some of these include:
    • Newsletters
    • Surveys 
    • Announcements
  • SPF/DKIM (Sender Policy Framework/Domain Keys Identified Mail) verification for emails: This is a basic feature in most email services which improves our email delivery rates. We should be able to verify our emails using SPF/DKIM to ensure that the emails we send to meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area. organizers don’t go to spam. 
  • Ability to create email campaigns: We should be able to create email campaigns for users  (e.g. A welcome series of emails for new meetup organizers – this should work well with segmenting too).
  • Opt-out: We need to allow users to be able to opt-out of receiving promotional emails from us. With that said, we occasionally send important announcements to Meetup.com users, which we don’t have our users to miss. To facilitate this, it would be nice if we could remove opt-out links from announcement emails. 

Nice-to-have features

  • Email Tracking: Most email services allow administrators to track emails. This will give us a lot of data. We can check whether emails are opened, read, or if the links are clicked. We can also know about the bounce rates. These analytics will allow us to potentially make changes to the content/audience of emails. It will also help us measure the effectiveness of emails that are sent. 
  • Automated emails: Many email services offer automation features and workflows. We could create such automations and link them to events. For instance, we could send an email notification to pingPing The act of sending a very small amount of data to an end point. Ping is used in computer science to illicit a response from a target server to test it’s connection. Ping is also a term used by Slack users to @ someone or send them a direct message (DM). Users might say something along the lines of “Ping me when the meeting starts.” deputies about sending swag to meetup groups. Potentially, we could also build automations to remind meetup groups about holding meetups when they go dormant, among others. 
  • RSS FeedRSS Feed RSS is an acronym for Real Simple Syndication which is a type of web feed which allows users to access updates to online content in a standardized, computer-readable format. This is the feed. to email feature: We could use this to send notifications about important posts in the Make Community blog to Meetup organizers. 
  • Meetup.com integration: Ideally, we should be able to get Meetup.com users imported to the email service without any additional overhead. If the service has direct integration with Meetup.com (where Meetup.com users are automatically imported to the service), that would help us focus on directly contacting users without any additional hassles.
  • Group recipients by country/region: This will allow us to send custom emails to users per country/region. It will also help us send multilingual emails, which will offer a more localized experience for recipients.

Request for Feedback

We would love to hear your thoughts on how to go ahead with this!

  • Are there any newsletter platforms that you would recommend? 
  • Apart from the ones listed here, what features do you think it should have?

Please suggest potential newsletter platforms in this spreadsheet by Monday, May 18 2020. If you have any features that you would like to see in the newsletter service – that are not listed in this post, please let us know here in the comments. 

Thanks for helping us think through how we can best support and connect with WordPress community organizers!

Youth Event Working Group Chat/Office Hours May 7, 2020

In light of everything going on with COVID-19 and needing to move events to a remote status. We are changing our Youth Events Working Group meetings to be Office Hours. This is so that anyone can come to #community-events channel and ask any questions about how to help the kids at home during this time.

If you want to start a virtual meetupMeetup All local/regional gatherings that are officially a part of the WordPress world but are not WordCamps are organized through https://www.meetup.com/. A meetup is typically a chance for local WordPress users to get together and share new ideas and seek help from one another. Searching for ‘WordPress’ on meetup.com will help you find options in your area., get resources for your own family or just talk about things kids can do safely online our group is here to support it.

This will happen weekly on Thursdays at 2100UTC/5pm EST.

If anyone wants to help with more International Friendly times please reach out and let either @camikaos or myself (@sunsand187) know.

#kids-events, #youth-events

Community Team Chat Agenda | May 7 2020

Hello Team!

Our bi-monthly Community Team chat is happening this Thursday, 7th May 2020. Meeting times are detailed below. We use the same agenda for both meetings in order to include all time zones.

Asia-Pacific / EMEA friendly: Thursday, May 07, 2020, 11:00 UTC

Americas friendly: Thursday, May 07, 2020, 20:00 UTC

Deputy/Mentor check-in

What have you been doing and how is it going?

P2P2 P2 or O2 is the term people use to refer to the Make WordPress blog. It can be found at https://make.wordpress.org/. posts needing review/feedback

  • Updates from Sandy Edwards on the Youth Event Working Group Chat/Office Hours on April 23rd 2020: https://make.wordpress.org/community/2020/04/22/youth-event-working-group-chat-office-hours-april-23-2020/
  • Recap of the Diverse Speaker Training group (#WPDiversity) on April 22, 2020 by Jill Binder: https://make.wordpress.org/community/2020/04/22/recap-of-the-diverse-speaker-training-group-wpdiversity-on-april-22-2020/
  • Request for feedback on using an email newsletter service to communicate with Community organizers around the world, instead of relying on using Meetup.com by Angela Jin posted on April 24 2020: https://make.wordpress.org/community/2020/04/24/request-for-feedback-should-we-use-an-email-newsletter-service/
  • A discussion by Courtney P.K on how sponsors can be acknowledged at online WordCamps posted on May 1 2020: https://make.wordpress.org/community/2020/05/01/how-could-we-acknowledge-sponsors-at-online-wordcamps/
  • Suggestions on important topics that may be added to the Meetup organizer newsletter for May 2020 is being welcomed in the comments here till the 8th of May 2020 by Angela Jin: https://make.wordpress.org/community/2020/05/04/meetup-organizer-newsletter-suggestions-for-may-2020/
  • The Speaker Feedback Tool is live on WCES to be used for the first time as well, posted by Corey McKrill on May 6th 2020: https://make.wordpress.org/community/2020/05/06/the-speaker-feedback-tool-is-live-on-wces/

Highlighted P2 posts

  • https://make.wordpress.org/community/2020/03/11/new-recommendations-for-event-organizers-in-light-of-covid-19/

Please add any additional items to this agenda by commenting on this post as needed.

#meeting-agenda, #team-chat

The Speaker Feedback Tool is live on WCES

Recently @ryelle and I have been hard at work building the Speaker Feedback Tool, and now it’s ready for its first use on a live WordCampWordCamp WordCamps are casual, locally-organized conferences covering everything related to WordPress. They're one of the places where the WordPress community comes together to teach one another what they’ve learned throughout the year and share the joy. Learn more. site! WordCamp Spain is an online event happening May 6-9, 2020 (get your free ticket), and attendees will be able to use the new tool to provide feedback to the speakers for each of the sessions they attend.

Here’s how it will work:

  1. Once a session has completed and for two weeks afterward, attendees can go to the Leave Feedback page and select one of the event’s sessions from the dropdown. This will take them to a form where they can give the session a rating and provide answers to the following questions (translated into Spanish in this case):
    • What was great in this session?
    • What could have improved this session?
    • Do you have any additional feedback?
  2. During the two week period after the event, attendees can also find the feedback form for a particular session by locating the session on the schedule, clicking the session title to go to the page with the session’s full info, and then finding the link at the bottom to leave feedback.
  3. Once feedback is submitted, it goes into a queue, similar to comments on standard WordPress posts. The event organizers will review the feedback and approve it if it’s relevant and constructive. Once approved, the feedback will be available for speakers to view. But it is never visible to the public.
  4. The speakers will get notified that they have new feedback and can view it by logging into the WordCamp site using their WordPress.orgWordPress.org The community site where WordPress code is created and shared by the users. This is where you can download the source code for WordPress core, plugins and themes as well as the central location for community conversations and organization. https://wordpress.org/ user accounts.
  5. Everybody wins! Speakers learn what worked and what didn’t in their sessions, organizers get more data on how well the event went, and attendees get to support the community by providing that insight and data.

Further documentation about the Speaker Feedback Tool is in the WordCamp Organizer Handbook.

After this first run, we will be looking out for feedback about this tool, and once we’ve made necessary adjustments and iterations, the tool will be activated for all new WordCamp sites.

#speaker-feedback-tool