The talk is focused on how to nurture client relationship, go over hurdles, missed deadlines and misunderstandings, and how to protect yourself while not appearing protective.
Idea of the talk is to go through an experience with one client, where we went from a simple website migration (due to the previous developer missing in action), that we nurtured and turned into one of our best relationship.
Also, I want to focus on another thing that most developers misunderstand – that you are not actually charging for your time, and actually, you are getting paid for delivering value to the customer and his business, and why that is different.